Shipping policy
Shipping + Damaged Orders
B&B Candle Co. LLC is a small-batch, made-to-order candle company. Every order is prepared and packed with care, and we put plenty of love and attention into making sure your products arrive ready to enjoy.
Processing + Delivery
Because our products are made in small batches, please allow 2β3 business days for processing before your order ships. Once shipped, most orders within the United States arrive within 5 business days, depending on the destination and shipping carrier.
Youβll receive tracking information once your order is on the way. Please keep in mind that carrier delays, weather, holidays, and other circumstances outside our control can occasionally affect delivery times.
Damaged, Broken or Incorrect Items
If your order arrives damaged, broken, or you receive the wrong item, please contact us as soon as possible. Weβll make it right. Email us: support@bbcandleco.net
We ask that you provide a photo of the damaged product and packaging so we can document the issue and, when necessary, submit a claim with the shipping carrier.
Approved refunds will be issued for the purchase price paid for the affected product and returned to the original form of payment as quickly as possible.
Shipping Charges
Original shipping charges are non-refundable once an order has been shipped. Shipping fees cover the cost of transporting your order and are not refunded for carrier delays or delivery issues outside the control of B&B Candle Co. LLC.
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